Frequently Asked Questions
If I need something that you don't have listed online can you still help me?
We offer a wide range of products and are always expanding. Let us know what you need so we can do our best to provide a comprehensive solution.
Do You Accept Purchase Orders and Net 30 Terms?
We accept Purchase Orders and extend Net 30 terms to municipal government entities.
What Shipping Methods Are Available?
We offer competitive shipping rates across FedEx, UPS, and USPS. If you have a preference or need for specific shipping please let us know and we will accommodate as best as possible. Please note that some items have a supply chain lead time in addition to the shipping type selected.
How Long Will it Take To Get My Package?
You will receive a follow up email within 48 hours of your order with the best shipping estimates.
How Do I Track My Order?
Once your order has shipped you will receive an email with the tracking number.
Do I Need An Account To Place Order?
You sure don't! You can check out as a guest and we'll still be sure to give you a world class experience. Signing up for an account is the best way to leverage our systems to organize what you have purchased and allow us to better serve your needs consistently.
Who, Where, and How Should I Contact if I Have Any Queries?
The easiest way to get in touch with us is to either call us at 231-715-5705 or email us at onlinesales@firegearoutfitters.com